FAQs

How Do I Place An Order?

You can place an order by clicking on the ‘Shop’ tab, and selecting the product you would like. This will then allow you to write a note letting us know exactly how you would like the product to be personalised.

If you have any questions or would like to discuss your requirements, please send us a message using the ‘Contact’ tab. Alternatively you can message us via our facebook page, @Littlegems13.

Payment and Shipping

Payment is required at the time of ordering. We do our best to ensure all orders are dispatched within 5-10 days, however this may increase during busy periods. If you require an order urgently, please contact us and we will do our best to assist you.

Returns & Refunds

Please ensure you carefully specify how you would like your product personalising and check spelling. Products will be engraved exactly as you have written.

Once a product has been personalised, we are unable to offer a refund, unless there is a fault with the product.​

If, after ordering, you would like to change the personalisation in anyway, please contact us ASAP using the ‘contact’ form below.